Terms & Conditions

These Terms & Conditions govern your purchase and use of the digital guides, playbooks and related downloadable content (the “Guides”) made available at hotseat.agency/guides (the “Service”).

The Service is operated by HOTSEAT AGENCY (PTY) LTD, a company registered in South Africa with its registered address at 14 Darling Street, Cape Town, 8001, Western Cape, South Africa (“Hotseat”, “we”, “us”). By purchasing or accessing a Guide you agree to be bound by these Terms.

You confirm that you are of legal age to enter into a binding contract in your country of residence and, if you are purchasing on behalf of an organisation, that you have authority to bind that organisation.

Guides are downloadable PDF documents. They are informational and educational in nature and are provided “as is”. They do not constitute legal, financial, tax, medical or other professional advice. Results depend on your own execution, market and circumstances — we do not guarantee any specific outcome.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payments, invoicing, applicable sales tax / VAT and currency conversion are handled by Paddle in accordance with their Buyer Terms.

Immediately after your payment is confirmed you will receive an email containing a download link for the Guide you purchased. You are responsible for keeping this link and the downloaded file safe. We may also make the Guide available for download from an order-receipt page.

We offer a 14-day money-back guarantee on all Guide purchases. If a Guide is not what you expected, or if there is a genuine delivery or quality issue, you can request a full refund within 14 days of your order date — see our Refund Policy for full details and how to request one.

Subject to your payment, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to download and use the Guide for your own personal or internal business use. You may print reasonable copies for that same internal use.

You may not:

• resell, redistribute, sublicense, rent, lease or share the Guide;
• upload the Guide to any file-sharing service, public repository or training dataset;
• remove or obscure copyright, trademark or other proprietary notices;
• claim authorship of the Guide or use it to create a substantially similar competing product.

All Guides, together with the Hotseat name, logos, trade dress and site content, are owned by HOTSEAT AGENCY (PTY) LTD or its licensors and are protected by copyright and other intellectual property laws. All rights not expressly granted to you are reserved.

You agree not to:

• use the Service in a way that breaks any applicable law;
• attempt to gain unauthorised access to the Service, its systems or any other user’s account;
• probe, scan, scrape, upload malware or otherwise interfere with the operation or security of the Service;
• infringe the intellectual property or privacy rights of Hotseat or any third party.

We may suspend or terminate your access to the Service and, where relevant, to previously purchased Guides, if you materially breach these Terms, if a payment is reversed or charged back, or if we reasonably suspect fraud, abuse or misuse.

The Service and Guides are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or free from harmful components.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or any Guide is limited to the amount you paid to us (via Paddle) for the Guide giving rise to the claim in the twelve (12) months preceding the event. We will not be liable for any indirect, incidental, special, consequential or exemplary damages, including loss of profits, revenue, data or goodwill. Nothing in these Terms excludes liability that cannot lawfully be excluded (such as fraud or death or personal injury caused by our negligence).

You agree to indemnify and hold Hotseat harmless from any claim, loss or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of a Guide, or your violation of any law or third-party right.

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Material changes will apply to purchases made after the update.

These Terms are governed by the laws of the Republic of South Africa. The courts of Cape Town, Western Cape shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, save that we may bring proceedings to protect our intellectual property in any competent jurisdiction.

Questions about these Terms? Email guides@hotseat.agency.